Status: In Progress
Assignees: Elian Glace
Goal
Deflect the questions support answers most often, rather than listing everything the product can do.
Acceptance criteria
- Top 10 ticket topics pulled from the last 90 days of support data
- Each has a clear answer with a screenshot where it helps
- Search works across the page content
- Contact route still visible — deflection is not the same as hiding
- Baseline ticket volume recorded before launch so the effect is measurable
Note
This is worth doing before the homepage launch, not after. A traffic increase against an unhelpful Support page turns into ticket volume.
Business Value: Should have
Story Points: 3
Epic: Website Refresh
Component: Web
Story Points: 3
Epic: Website Refresh
Component: Web
Created by Peggy Nov 26, 2021, Edited Aug 7, 2026
