#8: Agile / Epic: Website Refresh / 📋 Product Backlog
Status: In Progress
Tag: Sprint 2
Assignees: Elian Glace

Goal

Deflect the questions support answers most often, rather than listing everything the product can do.

Acceptance criteria

  • Top 10 ticket topics pulled from the last 90 days of support data
  • Each has a clear answer with a screenshot where it helps
  • Search works across the page content
  • Contact route still visible — deflection is not the same as hiding
  • Baseline ticket volume recorded before launch so the effect is measurable

Note

This is worth doing before the homepage launch, not after. A traffic increase against an unhelpful Support page turns into ticket volume.

website-design.jpg

Business Value: Should have
Story Points: 3
Epic: Website Refresh
Component: Web
Created by Peggy Nov 26, 2021, Edited Aug 7, 2026