Não consigo de forma alguma acessar meu Quire usando conta Google em meu dispositivo Android. Em várias tentativas retornou a mensagem para verificar minha conexão de internet. Minha conta foi criada com a conta Google normalmente.
Hi Tiago,
Our tech team couldn't find any crash log of your account. May you please restart your device to see if the problem persists? Or if you can, please help me use another device to see if you can log in your account.
Thank you very much.
Vicky, Mar 21, 2019
Hi Tiago,
Sorry to hear that 😞 But our tech team has been trying our best to reproduce the problem but we honestly couldn't find anything wrong with your account or our system. If you have been using Google sign in, you may want to try sign in with your email address instead; or vice versa.
If it's not too troublesome, you can create another account to log in to see if it works.
I'm sorry that you are having this issue. But since we couldn't find any errors on the system or your account, I'm afraid that's the best that we can do for your case.
Let me know if it works. Thank you so much.
Vicky, Mar 22, 2019
Hi Tiago,
Sorry that you encountered this issue with Quire. May you please double check your internet connection to see if it's connected?
If the internet connection is good, please exit the app completely and re-open to see if it works.
If it still doesn't work, please kindly help us take a screenshot. Thank you very much.
Vicky, Mar 19, 2019
Sim, estou certo que minha conexão está ok. Mesmo saindo e entrando no app novamente o problema persiste. Segue um print. Estou à disposição para fazer do Quire, a melhor ferramenta de produtividade. ;)
Tiago Bernardes, Mar 20, 2019
Hi Tiago,
I'm glad it works out for you. Please let us know whenever you encounter any problem with Quire 😃 Have a great day!
Vicky, Mar 25, 2019
Fiz o passo a passo acima mas o problema persiste. meu dispositivo é um Moto G5.
Tiago Bernardes, Mar 21, 2019
Olá! Mesmo, apagando o cache, reinstalando o app e reiniciando o dispositivo o problema persiste. Não tenho outro dispositivo para fazer o teste.
Tiago Bernardes, Mar 21, 2019
Hi Tiago,
Our tech team just looked into the problem and we couldn't find what is going wrong with your account.
So please kindly help us to do the following steps to see if it can help:
- Clear the cache in your device (Settings >> Apps >> Quire >> Storage >> Clear Cache)
- Delete Quire from your device
- Re-install Quire
Please let me know if the problem still persists! Thank you so much. Again, I'm sorry that you encountered this problem.
Vicky, Mar 20, 2019
Eu consegui acessar minha conta clicando em esqueci minha senha e gerando uma senha. Inseri meu e-mail e a senha e consegui o/. Minha contata google não é um e-mail gmail, é um e-mail de um domínio próprio que uso google apps. Gostaria de salientar este detalhe.
Tiago Bernardes, Mar 23, 2019