#2309: Quire Feedback
Status: Completed
Tag: Resolved

I successfully exported a csv file into my computer and without modifying the file in any way tried importing the csv file into another quire board. The response I got was that " Only support from CSV/JSON file format". See video link below https://www.amazon.com/clouddrive/share/lrZeaiU4Ge3vnNQzmVTbRVVJWs5iCQBd9zFgxUev23

Created by Randy Sep 22, 2019, Edited Oct 1, 2019

Hi @une1 , the issue happens when the browser is checking whether the file you have imported is a CSV file type or not. When the chrome detects an empty file type, then our system will check if the file extension is CSV or now.

Please let us know below:

  1. Does your CSV file contains csv extension?
  2. Did you edit/save by any editor?

Peggy, Oct 2, 2019

So there is a import/export bug?

Spike, Sep 25, 2019

Thank you @peggy everything works now

Spike, Sep 27, 2019

@une1-46 , hmmm... since we've tried to reproduce with our own files and it worked well from our end, it would be very helpful if you can share with us the downloaded file. 😱 If your file doesn't contain any personal information or undisclosed data, would you mind sharing us your file so that we can check further? You can send it to my email: peggy@quire.io. (I will then get back to you via email)

Thank you very much!

Peggy, Sep 23, 2019

Same Issue. CSV attached. It is exported from MS Project. I would imagine this would be a popular format

Carl Young, Sep 23, 2019

Also I am Randy and I didnt get a reply by email unless it didnt send.

Spike, Sep 26, 2019

Sent last night

Spike, Sep 24, 2019

Hi @une1 , I didn't receive a CSV file from you.. only from Randy 😭. Apparently, there is a bug. I will let you know once it's fixed!

Peggy, Sep 25, 2019

It actually happened again

Spike, Oct 1, 2019

@une1 the bug had been fixed. Please try again. Let us know if the issue still persists.

Peggy, Sep 26, 2019

Hi @une1 , great to know. 🎉

Peggy, Oct 1, 2019