Have noticed this a few times when I try to edit a comment. In the below example it seems to work after refreshing the page, but this hasn't usually been the case (seems more like a temporry glitch that fixes itself when I try again later).
Note: same issue when tried in different browsers whilst happening.
Watch here: Screen recording
No problem Peggy. And not sure. Will monitor and get back to you if it happens again (and where).
Neil Hart, Jul 17, 2021
Will see what I can do ASAP ;)
Neil Hart, Aug 12, 2021
Hi Neil - Unfortunately, we weren't able to reproduce this issue on our end. I have passed this issue to our team and we will keep an eye on it. May I ask does this issue happens in a project of yours (not in the Quire Feedback) too? Thank you.
Peggy, Jul 16, 2021
Hi Neil - This is noted. I will pass this information to our team. I have pasted some of the information you mentioned below because some of them are answered in the other thread. If the below aren't correct, please kindly let me know. Thanks for your help.
- You are using Firefox Dev and Windows 11 (although same issue in Chrome and Edge).
Could you please try again and see if this issue can be reproduced in Chrome browser and Firefox incognito mode? We are guessing that this issue might be caused by other browser plug-ins.
Also, in the meantime, you may use the keyboard shortcut ↑ to edit the last comment in the comment area. Click on the comment input area first, then press ↑. I hope this helps.
Peggy, Aug 11, 2021
Hi Peggy, just to let you know that the same issue is still happening - and not just in Quire feedback area 😞 FYI I seem able to access the edit option if I keep clicking the drop down arrow, e.g. click-click, click-click, click-click and/or three clicks (but mostly just after persevering).
Neil Hart, Aug 10, 2021
Hi Peggy. Thanks again for this. FYI I've just tried in Chrome incognito mode and sadly same issue 😞 Meantime, shortcut very handy for quick edit of last comment - thanks!
Neil Hart, Aug 11, 2021
Hi Neil - Our team has tested this issue on both Windows and MacOS and different browsers (Firefox, Chrome). All of them worked fine on our end. ðŸ˜
If it's not too much trouble, could you please help us troubleshoot by reproducing this issue using another PC or using trackpad or another mouse? Thanks so much!
Peggy, Aug 12, 2021