#5840: Quire Feedback
Status: Completed
Tag: Resolved

I have used the "Export for Todoist" tool to download a JSON file. When I use the Import tool rather than open and import the JSON file, I get the "Paste and Import" screen with nothing in the box. One of the guides says to "import the uncompressed JSON file" -- I don't know how to uncompress a JSON file.

Created by (deleted-4gP_) Sep 5, 2023, Edited Sep 20, 2023

Hi, Thank you for letting us know, and we are sorry for the inconvenience this has caused.

If you encounter any issues in the future, please do not hesitate to let us know. You can also directly message us through the ? icon on top of your workspace if you don't want to post the issue in the Quire Feedback forum.

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Thank you.

Golda, Sep 8, 2023

Hi Chris, When you import a JSON file into Quire, you will see the Paste and Import dialog, which displays a preview of your tasks in your project. However, the blank dialog may be due to a large number of tasks being imported. Could you please let us know how many tasks you are importing? Also, it would be helpful if you could provide the JSON file for our team to troubleshoot further.

Please note that your file will only be used for troubleshooting purposes. Once we are done testing, we will permanently delete it.

Since this is a public forum, we suggest you reply to feedback@quire.io and provide the JSON file via email. Our team will continue to assist you. Thank you.

Golda, Sep 7, 2023

Hi, We have fixed this issue in the recent update. Please try to import the JSON file again and see if the issue persists. Kindly let me know the result. Thank you.

Golda, Sep 6, 2023

Golda,

Thank you for getting back to me on this. I can get a little further toward importing my Todoist JSON file. I still get the "Paste and Import" screen, but can click the "Submit" button. However, I then see a green circle that goes around, fills in and then repeats (see the attached screenshots). I've left it for 45 minutes or so and it never goes any further. Please advise. Chris

Paste and Import screen.jpg

Moving circle screenshot.jpg

Filled in circle screenshot.jpg

(deleted-4gP_), Sep 7, 2023

Thanks, Golda. I deleted a ton of tasks and got it to work so I could see how Quire formats things.

(deleted-4gP_), Sep 7, 2023