Status: Escalated
Due: Jul 16, 2027
Assignees: Felipe
If Northbridge Identity does not sign an SLA with launch-week response times, then an authentication outage on go-live day has no contractual escalation path.
Impact if it happens — customers locked out of the portal with no committed vendor response time. Reputational, not just technical.
Response (transfer) — negotiate launch-week cover into the contract before the PO is raised. Procurement holds the pen.
Trigger to watch — no signed SLA by 16 Jul. Escalate to the steering committee that week.
Probability: Medium
Raised On: Apr 2, 2027
Last Reviewed: Jul 1, 2027
Impact: Critical
Type: 🔴 Risk
RAID ID:
Depends On:
Raised On: Apr 2, 2027
Last Reviewed: Jul 1, 2027
Impact: Critical
Type: 🔴 Risk
RAID ID:
R-03
Depends On:
Northbridge Identity (SSO vendor)
Created by Vicky Aug 7, 2026, Edited Aug 7, 2026