#5579: Quire Feedback
Status: Completed

since this week i can't load quire in chrome. not in web not in chrome extension. But everything is OK in Firefox and IE. image.png

Created by مصطفی Oct 13, 2022, Edited Oct 17, 2022

Hi @Mostafa_Behdani, Quire hosts data and runs on Amazon Web Services (AWS) infrastructure, which deploys mostly in the United States. Unfortunately, this also prevents Quire from providing access to its platform or services to individuals and companies located in Iran.

If you'd like to access Quire while staying in the above regions, you might want to consider using a VPN. Thank you.

Golda, Oct 17, 2022

Hi @Raisag thank you for your guide and support! 💯

مصطفی, Oct 19, 2022

Hi @Mostafa_Behdani, I'm afraid this is beyond our control as it's within the Iranian government and AWS regulations. For your information, we have deprecating support for Internet Explorer. We do support Firefox, therefore, you can continue using Quire in Firefox.

Unfortunately, we do not have a Firefox extension. Thank you.

Golda, Oct 18, 2022

Hi @Raisag Only to inform you: the above problem solved by itself. Maybe restriction settings changed by Gov. here.

مصطفی, Oct 24, 2022

thanks a lot!

مصطفی, Oct 18, 2022

Hi @Raisag thank you for your response.

  1. My Chrome version is up-to-date. this problem exist in Edge browser too.
  2. I have this problem in cognito mode too. Windows version is w7 and i faced the problem on w8 and w10 too. I suspect that internet restriction after iranian protests here caused this problem. I can't use my workspace in chrome nor Quire homepage. I have no problem in android app. thanks for your attention to Quire users.

مصطفی, Oct 15, 2022

Hi @Mostafa_Behdani, Could you please let me know the following information:

  1. Your Chrome version (please update your Chrome to the latest version, if you haven't updated it)
  2. Please try to access Quire in incognito mode

Please let me know the result after you try it. Thank you.

Golda, Oct 13, 2022

Hi @Raisag thanks. but I'm wondering that problem encounters in Chrome and Edge browsers, while everything is OK in Firefox and IE. is it solved issue for you, this situation? Have Quire team developed extension for Firefox? or is it in your plan to do that in the future?

مصطفی, Oct 18, 2022