My tasks widget

I still can't see my tasks in the widget though... Any ideas?

Hi @Victor_Gueldry

• We still cannot reproduce your issue
• Can you add/edit tasks in your app?

_	_

• Can you add new task via Widget?
• Or try to clear storage of Quire app

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Hi Golda. My phone connects to a personal wifi. And I can't see my tasks from a web browser.

Hi Peggy. I followed your directions and I do see my tasks. Great!

Hi Victor, sorry for jumping in. I'm Peggy from the Quire team. Golda is on leave currently and I will be helping you with your issues.

In order to see the tasks of My Tasks on your web browser, please open up the sidebar on the left hand side of your workspace and click My Tasks.

Please let us know if you can see your tasks there in My Tasks on the web browser version, thank you!

Hi Victor, we are sorry for the inconvenience caused. As for now, the team still couldn't reproduce this issue on our own devices we have on hand.

Could you please help with the below so we can further troubleshoot? We hope that we can find the solution soon!

1. It seems like your phone still couldn't reach Quire. Could you please try and see if you have any other phones and log in to see if you can see the tasks on the My Tasks widget?
2. Please check if your current phone is connected to any VPNs. If yes, please try turn it off and try again.
3. Please let us know if your phone and your computer are connected to the same Wi-Fi. If not, could you please try connecting your phone to the same Wi-Fi as your computer and see if the widget can reach Quire.

Thank you for your help, waiting for your reply.

Hello Peggy. Thanks for trying so hard. I don't use VPN and my phone is connected to the same wifi as my computer. As for trying on another phone, I'll try to yank my SO's tonight. Update to come.

Hi Golda. Did the two steps, no changes...

Hi @Victor_Gueldry, I would like to confirm with you. Do you mean when you have a new task in My Tasks, it doesn't show in the widget?

Could you please share a screenshot or a screen recording so that our team can better understand the issue? Thank you.

In English it would say "connection lost. Check your internet access". Wich is perfectly fine

no task is displayed. New or old

Hi @Victor_Gueldry, Our team couldn't reproduce it. You can try to go to My Tasks in the Quire app and refresh the page by pulling it down until there is a refresh icon to check whether it also displays the lost connection message. Please let me know the result. Thank you.

Hi Golda. I followed your instruction but it didn't affect the widget, that I also refreshed for good measure. Could it come from some app permissions matter?

Hi @Victor_Gueldry,

Could it come from some app permissions matter?

In this case, it's not because the app permission matters.

I want to double-check with you. Can you view your tasks in the My Tasks tab in the mobile app?

Additionally, please try the following steps:

1. Try removing and adding back the My Tasks widget
2. Try to log out of your Quire account from the mobile app and log in again.

Please try these steps and let me know if the issue persists. Thank you.

Hi Victor,

Does your phone connect to a network with a firewall or any restrictions? Please try to connect to a cellular network or other networks, and check if you can view your tasks via the web browser. Kindly make sure that your tasks have been successfully saved.

Rest assured that all your data will be saved when connected to a network, regardless of the version you're using.

Please don't clear your phone's storage, as doing so may cause any unsaved data to be lost.

Hi Jimmy.

• yes, I can add and edit tasks in the app
• no, I can't add tasks in the widget
• would clear storage remove my already existing tasks? I would prefer not to have to rewrite them all.

Hi No, clear storage will not remove existing tasks, it could make quire logout (removed login infomation)

OK, let me think if any other way to check the issue..

Hi @Victor_Gueldry

1. Did you already update your app to 9.28?
2. And what model is your phone? I am going to find the same device for reproduce issue

Version is 9.27. weird, I downloaded the app a week ago. Phone is Huawei honor 8. I'll clear storage now.

Before clear storage You can try to login via web browser or another device for make sure all tasks that added from phone are all save to server

Hey Jimmy. Web browser login revealed that my project isn't on server. I can't see my project when logged from my computer... I guess my problem now is 'my project doesn't get online '. I'm on the free version. That can't be it, can it?

In English it would be "are you sure you want to remove storage? All database, files, accounts will be removed from the app". My tasks are on server right?