productivity tips · Sep 19, 2017

Have Trouble Accessing The New Version of Quire?

Q: Why does my browser keep loading an old version of Quire after an update?

Browsers cache files and Service Workers to speed up loading, so an outdated version can stick around after Quire ships an update. Clearing the browser cache and unregistering the Service Worker forces the browser to fetch the latest version.

Q: How do I clear the cache for Quire in Chrome?

Open the three-dot menu in Chrome, hover over More tools, and click Clear browsing data. Make sure Cached images and files is checked, set a long enough time range, click Clear data, then press Ctrl+Shift+R or Cmd+Shift+R to hard reload.

Q: What is a Service Worker and why does it need to be unregistered?

A Service Worker is a background script that caches Quire so it can run offline and load faster. When Quire updates, an old Service Worker can keep serving the previous version, so unregistering it lets the new version install.

Q: How do I unregister the Quire Service Worker in Chrome?

Visit chrome://serviceworker-internals/ in the Chrome address bar, then click the Unregister button next to every listed Service Worker. Refresh the page with Ctrl+Shift+R or Cmd+Shift+R afterward.

Q: What should I do if I still cannot access the new version of Quire?

If clearing the cache and unregistering the Service Worker do not load the latest version, contact Quire support at support@quire.io for help.

Computer screen with troubleshooting steps for clearing browser cache and service workers

Last updated: July 20, 2026

TL;DR

If a browser keeps loading an outdated version of Quire after an update, two fixes resolve it in Chrome. First, clear cached images and files through More tools, Clear browsing data, then hard reload with Ctrl+Shift+R or Cmd+Shift+R. Second, visit chrome://serviceworker-internals/ and unregister every Service Worker before reloading. If problems remain, contact support@quire.io for help.

Table of content

How Do You Clean Your Cache and Reload?
How Do You Unregister Your Service Worker?
Frequently Asked Questions

As many of you already know, we update Quire for you to get the most out of it. If you have trouble accessing the latest version, you can try the following.

Here we use Chrome browser as an example:

Related: Quire 101: Tasks, Subtasks & Projects for Beginners — new to Quire? Start here once you're back on the latest version.

How Do You Clean Your Cache and Reload?

First, at the top right, click on the "More options" (three vertical dot) icon and hover to "More tools."

Chrome menu showing More tools option to access cache clearing settings

Tip: You can simply press Ctrl+Shift+Del (or Cmd+Shift+Del for Mac) to clear "Cached images and files."

Then, click on "Clear browsing data."

Chrome Clear browsing data dialog with Cached images and files checkbox

Next, make sure "Cached images and files" is checked, and click on the "Clear Data" button.

Chrome cache clearing dialog with time range selection and Clear Data button

Note: Make sure the Time range is long enough.

Now, press Ctrl+Shift+R (or Cmd+Shift+R for Mac) to refresh the page.

How Do I Clear Cache In Firefox Or Safari For Quire?

If you use Firefox, open the menu (three horizontal lines), go to "Settings," then "Privacy & Security." Under "Cookies and Site Data," click "Clear Data," check "Cached Web Content," and click "Clear." Then reload with Ctrl+Shift+R (Cmd+Shift+R on Mac).

If you use Safari, open "Safari" in the menu bar, choose "Settings" (or "Preferences"), go to the "Advanced" tab, and enable "Show features for web developers." Then use the new "Develop" menu and choose "Empty Caches." Reload the page with Cmd+Option+R.

How Do You Unregister Your Service Worker?

First, go to this URL: chrome://serviceworker-internals/

Chrome address bar showing chrome://serviceworker-internals/ URL for service worker management

Next, click on the "Unregister" button of all the Service Workers from there.

Chrome service worker internals page displaying list of service workers with Unregister buttons

Now, press Ctrl+Shift+R (or Cmd+Shift+R for Mac) to refresh the page.

How Do I Unregister The Service Worker In Firefox Or Safari?

In Firefox, go to about:serviceworkers in the address bar and click "Unregister" next to any Quire entry, then hard reload the page.

In Safari, open the "Develop" menu (enabled via the Advanced settings tab above), choose "Service Workers," find Quire in the list, and remove it. Reload with Cmd+Option+R afterward.

If you still cannot access Quire in the new version, please contact us at support@quire.io.

Now that you're on the latest version, see 20 hidden Quire features you should know.

Frequently Asked Questions

Why does my browser keep loading an old version of Quire after an update?

Browsers cache files and Service Workers to load faster, so an old version can stick around after an update. Clearing the cache and unregistering the Service Worker fixes it.

How do I clear the cache for Quire in Chrome?

Open Chrome's three-dot menu, go to More tools, then Clear browsing data. Check Cached images and files, click Clear data, then hard reload with Ctrl+Shift+R (Cmd+Shift+R on Mac).

What is a Service Worker and why does it need to be unregistered?

It's a background script that caches Quire so it runs offline and loads faster. An old one can keep serving a previous version, so unregistering it lets the update install.

How do I unregister the Quire Service Worker in Chrome?

Go to chrome://serviceworker-internals/ in Chrome's address bar and click Unregister next to each worker, then hard reload the page.

What should I do if I still cannot access the new version of Quire?

Contact Quire support at support@quire.io if clearing the cache and unregistering the Service Worker doesn't fix it.